TeleTech signs BPO contract

TeleTech Holdings, Inc one of the largest and most geographically diverse global providers of business process outsourcing BPO solutions announced that a leading healthcare provider has selected TeleTech to support its open enrollment program for Medicare Part D coverage for the fourth year in a row. The client, a Fortune 100 provider, first began working with TeleTech in 2005 and the business has continued to grow since that time. Under the terms of the new agreement, TeleTech will provide support to Medicare Part D beneficiaries.The program will help beneficiaries navigate the complex plans and guidelines in the federal program that subsidizes the costs of prescription drugs for Medicare recipients.We have been working with major healthcare providers to implement support for a variety of healthcare compliance and enrollment issues since 2005, said Kenneth Tuchman, chairman and chief executive officer of TeleTech. We are excited that this longtime client has asked us to continue to provide support to its consumer base for complex Medicare Part D coverage.TeleTech, a leader in serving the healthcare industry, brings together advanced technologies and human capital to deliver superior return on investment to clients through highvalue, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.

TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. They have a 26year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers experience, expand their strategic capabilities, and increase their operating efficiencies.By delivering a highquality customer experience through the effective integration of customerfacing frontoffice processes with internal backoffice processes, they help their clients to better serve, grow, and retain their customer base.TeleTech use Six Sigmabased quality methods continually to design, implement, and enhance the business processes they deliver to the clients and also apply this methodology to own internal operations. Also have developed deep domain expertise and support approximately 250 business process outsourcing programs serving 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries.Their integrated global solutions are provided by more than 50,000 employees utilizing 39,000 workstations across 89 delivery centers in 17 countries.